Chalet Elixir

Covid cancellation policy: 100% refund in the event of cancellation at any time before arrival due to at least one of the following reasons and according to the conditions below. For any cancellation, a 95 euros handling fee will be retained by the chalet company. If the clients are unable to travel, for the period of the booked stay, due to one of the following scenarios related to the pandemic (effective on the date of arrival): - If the government of the country of origin of the person who made the reservation forbids all, except essential, travel abroad to France. - If travel or border restrictions in France (ordered by the French government in response to the pandemic) prevent the person who made the reservation from travelling to France or to the rented property. - If the ski resort in which the property is located is ordered to close its ski lifts activities. - If the French government decides, up to the day before arrival, to impose quarantine restrictions on the country or geographical zone of the property for the period of the client's stay. This is on condition that the client does not spend the quarantine period in the reserved property. - If there is a mandatory lockdown and travel prohibition in France or the country of origin of the person who made the reservation. If the client can justify being unable to travel due to at least one scenario related to the pandemic as described above in these cancellation conditions, a refund will be made under the following modalities: - The client can cancel their reservation at any time. The deposit and the balance if paid will be kept until the date of arrival and returned no later than 15 days afterwards if one of the conditions described in these cancellation conditions is effective at the time of the booked stay. - If the client cancels their reservation, and on the date of their stay, none of the above cancellation conditions are effective, their deposit will be refunded only in the case where the property has been re-let in the meantime. If the property has not been re-let, and the client still wishes to cancel, the stay is not refundable. Bookings made 01st Feb 2021 onwards: If you cannot travel because of government travel restrictions and you choose to have a cash refund rather than use credit to book another time Alpine Answers will retain 2% of the total holiday cost to cover our operational and administrative costs.