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Ski Total ski holidays

We have been selling Ski Total holidays since 1992. Ski Total was set up in 1982 (the same year that Skiworld started) by two friends, Martin Jenner and Simon Strong. From the start their chalet holidays were aimed at the adult market and they looked for good value and interesting alpine resorts. In the early years they featured properties in Les Gets and Les Contamines in France but later added St Anton and Stuben in the Arlberg area of Austria. They later expanded in France to Meribel, and then Val d'Isere when they purchased Chalet Premiere Neige (now with Skiworld). By the turn of the century they had built themselves to a medium sized chalet operator selling out 2002 to Peter Dyer who was by then head of the Enigma Travel Group.

Ski Total

To understand Ski Total now you need to understand Peter Dyer as his work ethic and business nous is in everything Ski Total does and is. Dyer had previously set up Crystal Holidays in 1980 selling out to the Dial Group from the USA in 1991 for £4m. Dial were very happy to have their man in the UK managing their acquisition but made no bones about the nature of their interest in Crystal. "Peter, we think you're a great guy, as long as you make the money. If you don't make the money, you're not a great guy." Peter went on to steer Crystal through a period of aggressive and rapid expansion until it reached the size where it was sending over 130,000 people a year on holiday. In 1998 the Dial Group decided to cash-in on their investment and sold Crystal to Thomson Holidays for £66m. Peter went to Thomson Holidays but there was a clash of business cultures which resulted in his departure a year later. With a two year exclusion clause written into his exit agreement from Thomson it was not until 2001 that the ski holiday industry saw the return of Pete Dyer.

His first acquistion and return to the market was when his newly formed Enigma Travel Group bought the family ski specialist, Ski Esprit. A year later Dyer bought Ski Total and in 2004 he established Santa's Lapland. In 2010 the Swiss company, Hotelplan, who already owned the respected hotel based ski holiday brand, Inghams, bought the Enigma Group for an undisclosed sum. Peter Dyer remains at the end of the operation as Vice Chairman of Hotelplan UK, and Andy Perrin (who had originally worked with Peter at Crystal) became the CEO of Hotelplan UK.

Today (2017) Ski Total has 95 catered chalet properties in the Alps which account for over 1,640 guests each week. Ski Esprit has a further 47 chalets and Inghams a further 62 chalets plus a wide selection of hotels. These days Ski Total is big business with a multi-million pound annual turnover. However, it is just part of an even bigger business, Hotelplan UK.

Ski Total - comments from Alpine Answers

Despite its size Ski Total (and the rest of the separate brands in the Hotelplan UK group) is extremely efficiently managed. Sure, they do have their slightly annoying rules such as children under 12 years old not being able to eat dinner with their parents unless the group have taken the chalet for sole use. However, invoices are accurate (if set out in a confusing manner), travel documents are sent out on time and the client's holiday experience is still considered central in everything Ski Total does.