What We Do
We specialise in finding the perfect ski holiday for you whatever your requirements or budget. We offer over 1,000 catered & self-catered chalets, and hundreds of hotels across the Alps. We are a member of ABTA and work under their Code of Conduct. Many of the travel arrangements that we sell are protected in case of the financial failure. Please ask us about the protection that applies to your booking. Alpine Answers holds an ATOL licence so that we can create bespoke flight inclusive hotel holidays.
How We Work
Simply tell us what you're looking for. We'll offer sound, totally impartial advice, make appropriate recommendations and send you the relevant information. Whether it's a question of price, resort, accommodation. Or, how, when and where - we're here to help. In using Alpine Answers you get the benefit of our expert advice and avoid the hassle normally associated with booking a holiday - we take care of it all for you.
Note: Although it is tempting to do your own holiday research we would urge you not to do this. We work with over 160 different ski holiday companies and accommodation providers so it is unlikely that you will find one that we do not already know about. Conducting your own research may well end up in confusion as we are likely to cross paths. Please therefore allow us do what we do best. If, in the unlikely event that we do not find a holiday that is right for you, then please do start your own research.
Who We Are
When it comes to finding the ideal holiday we are the best ski chalet ageny in the UK. We truly believe that the breadth and depth of our chalet portfolio, and the knowledge of this collection (we have been doing this since 1992 after all) is the best there is. We also understand that customer service very much includes 'aftersales' care, and is not just about the initial sale. We invite you to make use of our concierge service to find out for yourself.
We are a dedicated, professional team of expert skiers and boarders. This specialist team, hand picked by Earl & Simon (who have been in the ski holiday industry since 1987) has gained a vast amount of knowledge through first-hand skiing experience. Our team have all worked at least one winter season in the mountains (most have done two or three or more seasons) and each winter they visit resorts, chalets and hotels to keep up to date with developments. Collectively we know the Alps better than anyone on the planet. We've booked tens of thousands of ski holidays and will probably know your next trip's needs before you do! We are constantly in touch with all the different chalet companies and accommodation providers that we work with and pride ourselves on staying on top of the market...
View individual staff profiles
Your Financial Security
Unfortunately the travel industry has more than its fair share of players that operate outside the boundaries of expected ethical business practice. Given that the contractual obligations surrounding a holiday booking involve clients paying considerable sums of money for products they will not see for many months this is hardly surprising. For your peace of mind we are members of ABTA and also hold an ATOL licence.
ABTA, the Travel Association, was first set up in 1950 to protect the interests of paying clients and to provide travel companies with an ethical code of conduct (see below). We are proud to say that we have been members of ABTA ever since we fist started in 1992.
For details of how your money is protected please see our financial bonding page.
The ABTA Code of Conduct
Accurate information so you can make an informed choice.
Advice or assistance on passport, visa and health requirements.
An offer of a suitable alternative if there are building works that will seriously impair your holiday.
A refund of your holiday cost if there’s a significant flight delay and you don’t want to travel.
A response to any complaint you might have within 28 days.
Resolution of your complaint as quickly as possible and, if it can’t be resolved amicably, the guaranteed option of arbitration to find a settlement.
Do you pay extra?
There is no catch! The price you pay is the same as if you had booked direct with the holiday company yourself. When we act as a retail travel agency and sell you a holiday provided by a holiday company or accommodation provider we receive a small commission from them. You do not pay a penny for our advice, research service, booking process or aftersales care.
