Chalet, Hotel and Resort Description Disclaimer
Information on the chalets, hotels and resorts is managed by Alpine Answers. Alpine Answers has used its best efforts to ensure that all information is correct and up-to-date. However, all holiday details on this site including property descriptions, travel information, pricing and insurance details should be considered as indicative only. You should verify the accuracy of any information that you intend to rely on with our sales consultants prior to booking your holiday.
Here are a few examples to highlight the above disclaimer:
1. 'Ski in / ski out' chalets and hotels:
Please note that this assumes a) you can ski to at least an intermediate standard, and b) there is sufficient snow cover to allow skiing. Please note that as very few 'ski-in / ski-out' chalets or hotels are actually built on the piste that there will be a distance to be covered on skis that is deemed to be 'off-piste'. The condition of the off-piste snow will be entirely weather dependent. A ski-in / ski-out chalet may in fact require a walk of approximately 20 metres to reach a point at which skis can be put on. Although we may state that a chalet or hotel is 'ski-in / ski-out' it may be the case that one can ski in, or ski out, but not necessarily both. Please do check with our sales staff before booking your holiday the exact ski access if this is important to you.
2. Internet Access:
Many of the chalets and hotels listed on our website offer internet access. The available bandwidth for internet use can vary from property to property and from time to time. If you are planning to download large files using the internet connection we cannot be held responsible if there is insufficient bandwidth available.
3. En-suite / Private bathrooms:
An en-suite bathroom is for exclusive use of the occupants of the bedroom to which the bathroom belongs. A 'private' bathroom will be one situated outside the bedroom with communal access - ie it may be situated opposite the room on the other side of the corridor. However, it will be designated for 'private use' by the guests of a particular room. Please check with our sales team before booking the exact nature of all room layouts.
4. Resort Maps:
The resort maps and chalet/hotel locations featured on our website are to be used as a guide only. Sometimes (but only rarely) the property locations are based on our best guess.
5. Prices:
These are correct at the time of update but may change without notice. Please contact our team of experts for current prices. The price will only be confirmed at time of booking. If you intend to pay with a credit card, a 2% credit card charge will be added to your invoice. If you pay by debit card, there is no charge.
6. Flights:
The Chalet Search and Late Deals section of this site shows the UK airports that are normally offered by the respective tour operators when they package their holidays with flights and coach transfers. However, as all flights are subject to availability please do ask us to check if flights are available from the airport of your choice.
Your Enquiry Email
Sending in a booking enquiry is not a contract to purchase a holiday. Bookings are only valid once confirmed directly by Alpine Answers. Until that time, you have no obligation to purchase and neither does Alpine Answers have any obligation to provide you the holiday(s) you have selected or any other holiday, product or service.
Personal Injury
Alpine Answers does not take any responsibility for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the chalet database or with a delay or inability to use the database, or for any information, product, or service obtained pursuant to the use of chalet database, whether based on contract, tort, strict liability or otherwise.
The Contract for your booked holiday
Alpine Answers acts as a travel agent for disclosed principals/tour operators, further details of which will be made available at the time of booking. Although monies for your holiday are paid through Alpine Answers (the agent) your 'contract' will be with the principal/tour operator managing and providing your holiday and is usually deemed as the 'holiday invoice'. The contract is bound by the principal's/tour operator's terms and conditions.
Hours of Business
Alpine Answers is open for business Monday to Friday 9.00am - 6.00pm in the winter (01st September to 31st March) and 9.00am - 5.30pm in the Summer. In winter we will also be open on Saturdays from 10.30am to 2.30pm.
Partners of Alpine Answers
The Partners of Alpine Answers are Earl Knudsen and Simon Hoskyns. Alpine Answers is UK registered. VAT. 603 1158 88
If You Have a Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and your principal/tour operator resort representative immediately, they will endeavour to put things right. If there is no rep in resort then telephone our London Office (tel: 020 7801 1080) during normal work hours. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to your tour operator (please also copy us in on your correspondence: Alpine Answers, Office 204, 250 York Road, London SW11 3SJ or ski@alpineanswers.co.uk) giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist your tour operator to quickly identify your concerns and speed up their response to you.
It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to your representative without delay and complete a report form whilst in resort.
If you fail to follow this simple procedure the tour operator will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights.
Links to other websites
On our site we provide links to third parties (ski schools, ski hire outlets, resort websites etc) to help you gain information. Please note that Alpine Answers is not responsible for the content on these third party sites.
Terms of Business
Please read our Terms of Business.
Terms & Conditions for Alpine Answers Tailor Made Holidays
When we create our own tailor-made package holiday for you that containins two or more items 'packaged' together then you are financially protected. For packages containing a flight (see 1. below) you are protected by the ATOL scheme, and for packages without a flight you are protected by our ABTA bond (see 2. below).
1.When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
2.If the package holiday (one that is made up of two or more items 'packaged' together) does not include a flight (for example: accommodation AND transfers.) then you are protected by our ABTA bond. Read our Booking Conditions (Package Holiday Booking with/without flights, or Flight Only Booking).
3.If the holiday consists of just one item (for example accommodation only, or transfer only.) then please note: neither ABTA nor ATOL protection applies to your booking. Read our Booking Conditions (Single Item Booking eg. accommodation only, or taxi transfer only).
Data Protection and Privacy
In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs, dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your holiday arrangements, such as tour operators (holiday companies), airlines, hotels, chalets and transport companies when it is required in connection with your holiday booking. This information may also be used for future communications from Alpine Answers (including for example the use of names and contact details for brochure mailings and e-newsletters) and it may also be provided to security and checking companies and public authorities such as customs/immigration if required by them or as required by law.