Chalet Lugano Suite

" We really appreciated the friendliness and helpfulness of the staff and this really helped especially at the beginning of the holiday easing the usual stresses of arranging ski hire and lift passes etc. The decor of the apartment was fantastic and we loved the spacious areas especially in the sitting room where there was plenty of room to sit around the fire and discuss the day's events. We also really liked the fact that all rooms were en-suite. The food was good. Our only real complaint would be that the chalet was not very clean. "

Mrs H C   

" The resort staff were very good. Excellent location. Great sized chalet but beds uncomfortable. They need to make it clear that the bunk beds are not full sized. "

Mrs J P   

" The chalet was great and the location right on piste couldn't have been better. We had two absolutely charming chalet boys (very popular with our teenage girls!!). I do, however, have three comments which I hope are constructive: 1) One of the bedrooms had bunk beds. We had allocated this to Jamie as he was the only boy. It turned out the bunk beds were not full size in length which meant Jamie had to sleep on the floor - he didn't mind at all but we did feel that the tour operator should make this very clear in their brochure as the beds are probably only suitable for children under ten years of age. The chalet boys acknowledged that this had been a problem with previous guests particularly when they had an all adult party! 2) The mattresses in the bedrooms were really uncomfortable - very basic and really should be replaced. 3) The house wine was not good - this has always been the case and again the chalet hosts and indeed Tina the resort manager said this was a frequent negative comment from guests. That said please don't think this spoilt things - we would definitely use this tour operator again and would return to this chalet. "

Mrs J P   

Please note that the comments made by our clients below are not endorsed by Alpine Answers. However, we include them (both good and bad) to help make your choice of property more informed. We have passed on any negative comment made to the holiday company concerned and hope that most, if not all, issues have been addressed for any future clients.